OwnRanksA Respectful Way to Collect Patient Feedback
A gentle follow-up after each visit gives patients a chance to share their experience. Every patient is offered the option to leave a Google review — on their own terms, in their own time.
How was your experience today?
For medical and clinical practices, patient feedback matters — but how you collect it matters more. An in-room ask can feel pressured, and a public review from a dissatisfied patient can damage trust you've built over years. OwnRanks offers a respectful approach: a follow-up message after the visit, a simple feedback form the patient completes privately, and — only if they had a good experience — an invitation to share it on Google. No pressure. No awkward moments. No compliance concerns.
Dental Clinic
Appointment-based / examination + procedure
General Physician Clinic
Appointment-based / consultation
Orthodontist
Appointment-based / ongoing treatment
Physiotherapy Center
Appointment-based / recurring sessions
Chiropractic Clinic
Appointment-based / recurring sessions
Skin & Dermatology Clinic
Appointment-based / consultation + procedure
Eye Clinic
Appointment-based / examination
The real problem no one talks about
The patients who appreciate your care rarely say so publicly. The ones who had a complaint — a long wait, a confusing bill, a rushed appointment — are the ones most likely to post online. Your Google rating reflects the outliers, not the everyday care you provide. And in a field where trust is everything, a few negative reviews can outweigh years of good work.
How OwnRanks fixes this
OwnRanks sends a follow-up message (SMS or email) after each visit — a simple check-in, not a sales pitch. Patients rate their experience privately. Those who rate it positively receive a modest, non-health-tied thank-you and the option to leave a Google review. The process is entirely patient-led, which keeps it appropriate for a clinical setting.
What kind of rewards work here?
A modest, non-health-tied gesture works best — a small courtesy discount on a future non-clinical service, or simply the value of being heard through the feedback process itself. The focus should remain on the patient's experience, not the reward.
What Your Customers Are Searching Right Now
🚀 A higher Google rating means your business ranks first for these high-intent local searches, capturing customers before they see your competitors.
How it works
OwnRanks uses a follow-up message model — no in-room prompts, no signage that could feel pressured. Patient data is handled with appropriate privacy considerations. The dashboard gives you feedback trends and review growth without exposing identifiable patient information.
"I was hesitant about any system that asked patients for reviews. But the follow-up approach feels natural — patients respond when they're ready, not while they're in the chair. We've seen a steady increase in Google reviews, and the private feedback has helped us address wait-time concerns we didn't know about."
Dr. Meera K.
City Family Clinic (Family Practice)
Frequently Asked Questions
Is this appropriate for a medical practice?
What if a patient gives a low rating?
Does this comply with patient privacy guidelines?
Can patients opt out of the follow-up message?
What kind of reward is appropriate for a medical practice?
Ready to Turn Customer Feedback Into Real Growth?
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