OwnRanksRefund Policy
Last updated: June 21, 2026
On this page
This Refund Policy applies to all subscriptions and payments made on the OwnRanks platform. By subscribing to any of our plans, you agree to the terms outlined below. If you have any questions, please contact our support team.
1. Overview
At OwnRanks, we want you to be completely satisfied. This policy explains how refunds work for our subscription plans.
Since we offer a 14-day free trial on every plan, you can explore the full product before paying anything. We encourage you to use the trial period to make sure OwnRanks is right for your business.
2. Free Trial (14 Days)
Every plan comes with a 14-day free trial. No credit card is required to start.
- You will not be charged during the trial.
- Cancel anytime before the trial ends — you won't pay a rupee.
- If you don't cancel, your trial converts to a paid subscription automatically.
To cancel, email us at hello@ownranks.com with the subject "Cancellation Request".
3. Refunds for Paid Subscriptions
If you've paid for a subscription and need a refund, here's what applies:
First-time payment (within 7 days):
- If you were charged for the first time and request a refund within 7 days of the charge, you'll receive a full refund — no questions asked.
Annual subscriptions (after 7 days, within 1 month):
- You may request a refund within 1 month of the payment date. After 1 month, annual payments are non-refundable.
- A small processing fee (up to 5%) may be deducted to cover payment gateway charges.
Monthly subscriptions (after 7 days):
- Monthly subscriptions are generally non-refundable since the service is provided for the full billing period.
- Exception: If a technical issue prevented you from using the platform for over 48 hours, we'll issue a prorated credit.
Early access discount codes:
- If you used an early-access discount code (e.g. 30% OFF), the refund amount will be calculated based on the discounted price you actually paid, not the full plan price.
Upgrades & Downgrades:
- Upgrades take effect immediately — the difference is charged on a prorated basis.
- Downgrades apply at the end of the current billing cycle. No refund for the current cycle, but you won't be charged the higher rate going forward.
4. How to Request a Refund
Simply email us with the following:
- Your registered email address
- Your business name
- Date of the charge
- Reason for the request (optional, but helps us improve)
📧 hello@ownranks.com (Subject: "Refund Request")
We process requests within 5-7 business days. Approved refunds are processed via Razorpay and typically reflect in your account within 5-15 business days, depending on your bank and location.
Note: For international payments, the refund amount is calculated based on the currency conversion rate on the day the refund is issued, which may differ from the rate on the day of the original transaction.
5. Exceptions
The following are not refundable:
- Charges older than 60 days
- Payment gateway fees, bank charges, or currency conversion fees
- Add-on services purchased separately from the plan
We evaluate requests on a case-by-case basis and may make exceptions at our discretion — just ask.
6. Chargebacks
If you believe a charge was made in error, please contact us first. We're a small team and we'll work with you to resolve the issue directly.
Filing an unnecessary chargeback may result in account suspension. If the chargeback is found to be invalid, you may be liable for the disputed amount plus any fees incurred.
7. Changes to This Policy
We may update this policy at any time. Changes will be posted on this page. If the changes are significant, we'll notify you by email.
Your continued use of OwnRanks after changes means you accept the updated terms.
8. Contact Us
Have questions? We're here to help.
📧 Email: hello@ownranks.com 💬 WhatsApp: +91 82878-81674 (founder direct)
We typically respond within a few hours during business hours (Mon-Sat, 10AM-7PM IST).