OwnRanksTurn Travel Stories Into 5-Star Reviews
Your guest just checked out. They made new friends, explored the city, slept in a 200-year-old building. They're on their way to the next stop with stories to tell. A follow-up message the morning after checkout catches them while the adventure is still fresh. No front-desk hassle, no check-out line.
How was your experience today?
Your Hostel Creates Memories. Most Guests Never Review Them.
Hostels are about more than a bed — they're about the experience. The common room conversations, the free walking tour, the staff who drew a map on a napkin of where to eat. Your guests leave with stories, new friends, and plans to come back. But Google reviews? That doesn't cross their mind until weeks later when someone asks 'where did you stay in Lisbon?' And by then, the details are fuzzy. The only reviews you see are from someone who didn't like the noise or found the bathroom less clean than expected. Your rating doesn't capture the 50 travelers this week who said it was the best hostel they've ever stayed in.
Trusted by local businesses across 32 countries
10,000+
Businesses onboarded
4.9 ★
Avg platform rating
32
Countries supported
< 5 min
Average setup
How OwnRanks works for hostels
Here's how OwnRanks helps hostels turn happy customers into Google reviews — automatically, without adding work for your team.
The morning after checkout — when the traveler is on their way to the next destination with their new friends' contact info in their phone and a story to tell.
Guest checks out, adventure continues
A follow-up message (SMS or email) is sent the morning after checkout. The traveler is on their way to the next stop — they have time to reflect and respond.
Loved it? They get a return reward
4 or 5 stars? The system offers a discount on their next booking or a free night after 3 stays. Perfect for travelers who plan to come back or recommend to friends.
One tap to Google
Same message asks if they'd leave a review. One tap — they're on your Google listing while the experience is still vivid.
Gift ideas your customers will actually use
Discount on return booking for the traveler's next trip
Free night after 3 bookings — tracked by phone number
Referral discount — bring a group and save on each bed
Free welcome drink or city map voucher on return
What Your Customers Are Searching Right Now
🚀 A higher Google rating means your business ranks first for these high-intent local searches, capturing customers before they see your competitors.
Built for hostels
Hostels have a unique dynamic — quick checkouts, high turnover, international guests who may never return. Traditional review requests don't work well. OwnRanks uses a follow-up message sent the morning after checkout. Travelers respond from their phone while en route to their next destination — that natural downtime when they're checking maps and messages. Happy guests (4-5 stars) get a return-stay reward; all guests are offered the option to leave a Google review. Unhappy feedback (1-3 stars) goes to your private dashboard so your team can address cleanliness or noise concerns before they become public. Your front desk keeps doing what they do best — making travelers feel welcome.
"I didn't think hostel guests would bother with reviews — they're backpackers passing through. But the follow-up text the morning after checkout caught them on trains and at airports. We got 15 new Google reviews in the first month. One Australian guy wrote a whole paragraph about our free walking tour — that's the kind of specific review that convinces other travelers to book."
Marco V.
Nomad's Nest Hostel
Frequently Asked Questions
Won't backpackers ignore a follow-up message?
What if a guest rates us low because of street noise?
Does this work for guests who don't speak the local language?
What kind of reward works for hostel guests?
Also in Hospitality & Travel
Ready to Turn Customer Feedback Into Real Growth?
Join thousands of local business owners using OwnRanks to automate reviews, protect their reputation, and rank first in local search.
Free 14-day trial · No credit card required · Cancel anytime